Punjab National Bank Customer Care: Punjab National bank, founded in 1894, this Indian multinational banking and financial services company is a state-owned corporation based in New Delhi, India. Today, it has around 6,300 branches and over 7,900 ATMs spread across 764 cities serving around 80 million customers. Alongside State Bank of India, ICICI Bank and Bank of Baroda, the Punjab National Bank (PNB) is one of India’s four largest banks. PNB has branches in the United Kingdom, Hong Kong, Kowloon, Dubai and Kabul and also has representative offices at Kazakhstan, China, Norway and Australia. Below you’ll find some detailed information regarding Punjab National Bank customer care services.
PNU offers various banking solutions to their customers like Personal Banking, Corporate Banking, NRI Banking and SME banking. And online services like Internet Banking, Mobile Banking, Share Trading, Money Transfer, Security Alert, Bill payments, E-tax Payment, BUY Mutual Fund, Loan Application and Tracking.
PUNJAB NATIONAL BANK CUSTOMER CARE: IMPORTANT INFORMATION
For any of the following requirement, the customer is advised to call at these numbers – All India Toll Free Numbers (1800 180 2222/1800 103 2222) or Tolled Number (0120 2490000)
- Balance & Transaction enquiry.
- Hot-listing of lost and damaged debit/ATM card.
- Non-disbursement of cash from ATM
- Missed call on the above TOLL FREE/TOLLED NUMBERS from the registered mobile will get you Account Balance of your Savings Fund
Credit Card helpline number – 1800 180 2345 or 0120-4616200
PUNJAB NATIONAL BANK CUSTOMER CARE DETAILS
The foremost focus of PNB is customer satisfaction, failing which the Bank swears to hear out customer grievances. First off, its requested that the matter may be brought to the notice of the concerned Branch Manager for its immediate redressal. Then you can ‘Submit Complain/Service Request’ here and ‘Track Status of Complaint/Service’ here.
The Customer can use our “Online complaint Cum Feedback Kiosk” available at Circle Office/Field General Manager Office/Head Office. Check out the list of Circle Head/Chief Hosts Nodal Officer with telephone, mobile, fax number & e-mail ids here.
Check: Bank of India Customer Care
Customer can also use services of hotline for connecting to call centre for lodging their complaints from selected Branches. Check out the list of branches having hotlines here.
PUNJAB NATIONAL BANK CUSTOMER CARE: GRIEVANCE REDRESSAL MECHANISM
Customers are requested to follow the procedure below that has been designed to address your grievances.
- LEVEL I – Approach the ‘Circle Head’ of Punjab National Bank
- LEVEL II – Approach the ‘Field General Manager’ of Punjab National Bank
- LEVEL III – Approach SH. Rajeev Raizada, Principal Nodal Officer (General Manager),
PUNJAB NATIONAL BANK
HO: 5,Sansad Marg, New Delhi-110001
If approaching any of the above individual fails to solve your problem or you do not receive reply within 21 days of your complaint lodged at the above levels (LEVEL I, LEVEL II and LEVEL III ), you are requested to approach the Internal Ombudsman.
The procedure for filling complaint is as under :
A) The complaint in writing shall be duly signed by the complainant or his authorized representative ( other than the advocate ) stating clearly :
- Name and address of the complainant.
- Name and address of the branch or office of the bank against which the complaint is made.
- Reason(s) giving rise to the complaint along with date of reply/resolution given by the bank.
B) The complainant shall file along with the complaint,copies of documents, if any, which he proposes to rely upon, at the following address: Sh. R.C Khurana (CCSO) Office of Chief Customer Service Officer C/o Punjab National Bank HO :5 Sansad Marg,New Delhi 110001 OR Send complete set of signed and scanned documents at firstname.lastname@example.org.
Check: Bank of Baroda Customer Care
Banking Ombudsman: If a customer is not satisfied with resolution of his grievances or he does not receive reply within a month of his complaint lodged at the level of INTERNAL OMBUDSMAN, he can approach to the Banking Ombudsman. Read about Banking Ombudsman here.
Hopefully, the above informations regarding Punjab Customer Care comes handy. We look forward to any feedback from our readers. Use the comment section below.